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Discussion Starter · #1 ·
went to get my bike from the dealer (i hate dealerships!!) the brake recall was done.front brakes are outstanding now. go to get on the bike and say to myself these fuckers scratched my tank. take a closer look and realize it is a crack underneath the clearcoat. run your hand across and it is smooth as ice. go back inside and they say its not their call it will be up to triumph whether or not replace it. it wasn't there when i dropped it off so i better be getting a new tank. i hate dealerships!!!

 

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Look very closely around the front mounting bolt for stress cracks.

By the location of the crack, it looks like someone who had no idea what they were doing, tried to pry the tank off by lifting the rear - with the front bolt still tight.

:violent1:
 

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I'm not even a mechanic and I know you gotta take all the bolts off before you remove something. And when prying something get the opinion of someone more experienced than yourself if you don't know exactly what you're doing. Idiot....
:violent1:
 

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DUDE!!! THAT IS OUTRAGEOUS!!!

When I was reading I thought, well, maybe it's a smallcrack and it could have happened anywhere or even through normal wear and tear. Then I saw your photos... that's freakin' HUGE!!! It's not like you OR the tech wouldn't have noticed it when you dropped it off! Not to mention they should have pointed it out for safety reasons when you picked up the bike.

They clearly did it! And anyone who knows how well you take care of your ride knows that you would know the condition of the bike at all times.

I hate people that scream "lawyers" but they better take care of you or you should take 'em to small claims court, file a grievenace with the Better Business Bureau and write a dozen ("clam") letters to Triumph Corporate!! :violent1:

Sorry Dude!
 

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That is just wrong. What the hell does the dealer mean when they say Triumph will have to make the call. Did you choke him when he told you that?
 

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Most dealers today perform a visual inspection when you leave the bike for service. Did your dealer do this with you?
 

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Devious said:
Most dealers today perform a visual inspection when you leave the bike for service. Did your dealer do this with you?
Here is the issue. The dealer caused this, one way or another. It's not corporate Triumph who should pony up for a new tank, even if it was a flawed tank. It wasn't like that when you took it in, it was when they gave it back to you. Dealers fault.

What I'd do if they won't fix it: Order a new tank through a different dealer, get the paperwork, take pictures (lots of pictures before and after) then file a small claims lawsuit for the price of a new tank + installation. You'll win.

Also, write lots of letters to Corporate Triumph and get their response. Take that documentation with you to court too. It will all say the same thing: "We are not responsible for damage caused by the dealership." That will assure you'll win in court. Corporate Triumph agreeing that it was the Dealer's fault.
 

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WOW, its things like this that make you crazy.....

tell ya what... just walk back into the showroom this Saturday yell about them breaking your tank, and about customer service AFTER the sale sucking... do this every few days for the next two weeks and see if it gets fixed.

I had an issue with a dealership when I went to buy my bike.... I bought it elsewhere... I then took EVERY opportunity to badmouth them, the salesman, and management who basically shrugged their shoulders at me....

Best revenge was at a demo truck event where when they asked the group if anyone was a current Triumph owner I raised my hand, what kind of bike did you buy from us? they say.... I replied to the 20 or so people standing around proudly... "I didnt buy my bike here, I wouldnt buy anything here.. I bought mine at Branchville, They actually know how to service customers... Oh and its a 2004 Speed Triple."

after the demo ride the manager came over and asked "if there was anything he could do for me" blah blah.. I said no, not really, I just think I'll let you know that the one potential customer you piss off might not only NOT buy a bike from you, but might use it as a platform to bad mouth your dealership, its salesmen, its practices and anything else that comes along. it only takes 1 unhappy customer to tell 20 others about their bad experiences.

this dealership no longer sells Triumph... Or Ducati......
 

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Discussion Starter · #14 ·
Devious said:
Most dealers today perform a visual inspection when you leave the bike for service. Did your dealer do this with you?
yes they did
 

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Discussion Starter · #15 ·
tomstumble said:
That is just wrong. What the hell does the dealer mean when they say Triumph will have to make the call. Did you choke him when he told you that?
i am giving them the benefit of the doubt for now. i understand how the first reaction can be a defensive one. they now have the opportunity to do the right thing and replace my tank. if they fail to do so i will then step up my efforts to get this taken care of to my satisfaction. hopefully being reasonable and approachable will get satisfactory results. if not i will become a very large thorn in their side :angel:
 

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Looks to me like they might have dropped it on it's nose whilst they had if off,stupid fn dickheads. :violent1: :violent1: :violent1:
 

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man that sux ass...speaking of which...i need to replaced my cracked ass....hope it turns out the better for ya...
 
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